A New Era in Online Food Ordering: Prices Will Be Clearly Displayed

The Ministry of Trade has prepared a new regulation aimed at making the fees charged to restaurants for online food orders more transparent. Under the new regulation, online food ordering platforms will be required to clearly and understandably display all fee categories collected from restaurants.

According to a written statement from the ministry, e-commerce service providers operating in the food ordering sector (platforms) Standards have been introduced for the fees charged by vendors, i.e., restaurants, under various categories such as commission, advertising, courier service fees, and campaign participation fees.

Under the new regulation, these fees... item by item display in the vendor panel The aim is to allow restaurants to clearly see how much they are paying for each service.

Objective: Transparency and a More Predictable Trading Environment

With the rapid growth of online food ordering platforms in recent years, commission rates and various fee items charged to restaurants have frequently been raised by industry representatives. The new regulation prepared by the Ministry of Trade aims to make the commercial relationship between platforms and restaurants more transparent and predictable.

The regulation also aims to contribute to a healthier competitive environment in the sector by providing a clearer picture of the costs that restaurants face when participating in these platforms.

Restaurant Fees Will Be More Clearly Visible

With the new application, the fees charged to restaurants by the platforms are:

• Commission fees

• Advertising and promotional fees

• Courier service fees

• Campaign participation fees

All cost items, such as these, will need to be shown separately.

This will allow restaurant owners to track their costs more clearly in their collaborations with these platforms.

An Important Step for the HORECA Sector

Online ordering platforms have become a significant sales channel for restaurants, especially in the post-pandemic era. The Ministry of Trade's new regulation aims to create a more balanced structure in the sector by increasing transparency in the commercial relationships between restaurant operators and these platforms.

Industry representatives say the new application could help restaurants better manage their costs and contribute to a more sustainable business model in the digital ordering ecosystem.