Tavuk Dünyası was chosen as the "Brand Providing the Best Customer Satisfaction" for the third consecutive time.

Tavuk Dünyası, one of the pioneering brands of the "fast-casual" restaurant experience in Türkiye, was awarded the Diamond Award, the highest award in the Fast-Casual category, for the third consecutive time at the "Excellent Customer Satisfaction Achievement Awards" (ACE Awards), organized for the 11th time this year by Şikayetvar (a Turkish consumer complaint website). The brand was once again selected as the "Best Brand Providing Customer Satisfaction" based on the Customer Experience Index results, thus confirming its approach that centers on guest feedback.

Based on over 1,5 million customer satisfaction surveys conducted throughout the year by Şikayetvar (a Turkish consumer complaint website), the evaluation considered key criteria such as complaint management, resolution speed, and customer satisfaction rate. Tavuk Dünyası, as in the previous two years, achieved the highest score in its category, demonstrating its continued consistency in customer experience processes.

Expressing her happiness regarding the award, Tavuk Dünyası CMO Ceylan Özmen said, “We are delighted to have been awarded the Diamond Award for the third consecutive time, which is one of the most important indicators of customer satisfaction in our sector. This success is a result of our commitment to listening to our guests' expectations and reflecting this feedback in the quality of our service. As Tavuk Dünyası, we will continue to put our guests at the center of all our operational processes and improve the experience we offer them every day. We would like to thank all our colleagues who contributed to this process and our guests who trust us.”

Source: HORECA TREND and Chicken World