The summit addressed new milestones and strategies aimed at transforming global travel experiences for both customers and business partners. The event also included: Trip.com Group Türkiye Tourism Promotion and Development Agency (TGA) The expanded cooperation between the two countries was also announced. This development further strengthens Asia-Europe travel cooperation and once again underscores Türkiye's key role in the global tourism scene.
Sustaining growth and innovation
Speaking at the Summit held at the Istanbul Congress Center James Liang, Co-Founder and Chairman of Trip.com GroupHe emphasized the importance of innovation in travel, shaped by factors such as increasing efficiency with artificial intelligence, enriching unique experiences or encouraging social responsibility.
“Travel is one of the most powerful manifestations of human innovation and creativity,” Liang said. “Transformative innovations powered by AI are redefining how people explore, connect, and experience the world, expanding the boundaries of new options. At Trip.com Group, we aim to push boundaries, foster collaboration, and create paths to a smarter, more sustainable future.”
One of Trip.com Group's leading AI innovations Trip.Planneroffers hyper-personalized travel plans, real-time transportation integration, and access to over 20 million points of interest. James Liang also spoke about the company's AI-powered recommendation platform. Trip.Best, trending event guide Trip.Pulse and highlights concerts, sporting events and exhibitions Trip.Events He also talked about content-focused innovations such as: These tools help travelers create their personal journeys through inspiring and creative ideas.
In this context Trip.Best It now includes new thematic categories to make travellers' choices easier. For example, Family Friendly Hotels Facilities in this section are evaluated based on five key criteria: amenities, activities, services, certifications, and nearby entertainment options. In-app social platform Trip Moments ve Travel GuidesThese features, along with 's practical travel tips, are part of the Group's integrated ecosystem that supports travellers from inspiration to booking. Trip CommunityIt forms the .
Trip.com Group's global program that recognizes outstanding innovations in tourism in areas such as cultural heritage, sustainability and technology. Trip.com Group Tourism Innovation AwardsJames Liang, also mentioning the , stated that they prioritize innovations that enhance unique travel experiences through initiatives like these. Among this year's award winners are The Grand Egyptian Museum in Egypt ve Afterlife, a multi-sensory show performed at the Sphere in Las Vegas took place.
Shaping the future of global travel
In the rapidly changing global travel landscape, Trip.com Group strengthens its leadership with a strategy that adapts to growing consumer demand and changing market dynamics. Trip.com Group CEO Jane SunHe highlighted the company's strong growth and provided insights into its performance. He attributed the 60% year-over-year increase in total bookings on Trip.com in the first half of 2025 to robust consumer confidence and the success of its global expansion strategy. "This is a defining moment for our industry; an opportunity to reimagine how we create shared value across the global travel ecosystem," Sun said. "In line with our 3T vertical of talent, technology, and trust, we are deepening our partnerships globally to unlock growth in areas like event-focused travel, age-friendly experiences, and emerging markets. Together with our partners, we will continue to explore opportunities across three emerging trends: niche destinations, long-haul travel, and longer stays."
Looking to the future, Sun emphasized that changing customer expectations are reshaping the future of travel, saying, “As travelers seek more meaningful, personalized, and seamless journeys, we combine our global reach with local insights and data-driven innovation. Through our commitment to continuous innovation and service excellence, we empower travelers and partners to forge deeper, more meaningful connections with the world.”
Fueled by the growing interest in cultural and entertainment experiences activity-oriented travelTrip.com Group's ticket and hotel packages have reached over 10 million customers worldwide, and over 1.000 concerts and sporting events were sold on the platform last year. In the hospitality sector, Trip.com Group is driving increased revenue and partner growth. incoming travel, concerts and events, wellness centers and pet-friendly accommodations It prioritizes high-value segments such as.
The Group is aiming to achieve 100% growth in the area of attractions and tours between the end of 2024 and mid-2025. silver generation (senior travelers) segment, which favors small private group tours and premium customized experiences for high-net-worth travelers seeking exclusive, privileged access.
Trip.Biz is a comprehensive platform that integrates inventory, payments, settlements, products and services for business travel. global solution package By offering this platform, it enables businesses to efficiently structure personalized corporate travel programs. Trip.Biz is expected to operate in more than 30 markets by the end of 2025, strengthening the Group's position in the global corporate travel ecosystem by providing consistent and localized support.
Strengthening Asian-European cooperation
The summit will also feature Trip.com Group's 2022 launch Türkiye Tourism Promotion and Development Agency (TGA) The partnership with Trip.com Group was also expanded. The partnership now encompasses airline connectivity, flight frequencies, accommodation, tours, attraction tickets, local experiences, and comprehensive tourism packages, all powered by Trip.com Group's global data and technology capabilities.
The opening of Trip.com Group's Istanbul office in November 2024 demonstrates the company's long-term commitment to Turkey and the broader region, where traveler engagement has grown by over 50% year-over-year. According to the group's booking data, the most visited cities include Istanbul, Antalya, and Izmir.
In his closing remarks, Sun said, “Together with our partners, we will continue to create new opportunities for travelers around the world to discover and experience inspiring destinations like Turkey, supporting local economies and building bridges for understanding, progress, and a better world. Looking ahead, Trip.com Group remains focused on strengthening its global partnerships and developing its technology ecosystem to bring the world closer together, one trip at a time.”
Source: HORECA TREND and Trip.com Group