ODEON Tourism Crowned Its Quality at a Global Level

ODEON Tourism , a leading company in the tourism sector , has achieved a significant success by extending its leadership in quality management systems to the international arena. The company, which has been operating in destination services for 33 years as the first subsidiary of Coral Travel Group, successfully completed a comprehensive certification process encompassing its 22 offices in Egypt, Tunisia, the United Arab Emirates, Greece, Spain, Thailand, and Vietnam, following its operations in Turkey. As a result of these comprehensive audits, the company was certified with ISO 9001:2015 Quality Management System and ISO 10002:2018 Customer Satisfaction Management System certificates by Bureau Veritas, a leading independent certification body worldwide.

ODEON Tours Vice President of Destinations (COO), Ozan Somaklar, received the certificates from Bureau Veritas Türkiye General Manager Orhan Yılmaz at a ceremony held at ODEON Tourism's headquarters in Antalya.

In his speech at the ceremony, Ozan Somaklar said, “ As ODEON Tourism, with our experience of over 33 years, we are proud to crown our mission of pioneering Turkish tourism, our quality, and our customer satisfaction by registering them at international standards. This extensive certification process, starting from Turkey and extending to Egypt and Vietnam, encompassing a total of 22 offices, is not only an operational success but also a global commitment to our philosophy of continuous improvement and unconditional customer focus. The ISO 9001 and ISO 10002 certificates we have received are now the most concrete proof that our service quality and customer experience management are at world standards . We will further enhance the value we create for our customers and business partners with these international certifications.”

The journey of continuous improvement is going global

ODEON Tourism, as one of the first companies in Turkey to receive the ISO 9001 Quality Management System Standard Certificate covering all travel agency services , has been resolutely continuing its quality journey since 2001. Adhering to the principle of continuous improvement, the company has adopted and implemented various other standards over the years, including ISO 14001 Environmental Management System , ISO 45001 Occupational Health and Safety Management System , and ISO 39001 Road Traffic Safety Management System , across its subsidiaries and Coral Seyahat A.Ş. , and has even obtained certification for some of them. By implementing these systems across its group companies, Odeon Tourism aims to spread this culture of continuous improvement throughout all its operations.

Quality and customer experience are now world-class

With these newly acquired certifications, ODEON Turizm has taken its commitment to maintaining the highest level of quality and customer focus in all its business processes to the international level. The ISO 9001 certification demonstrates that the company conducts all its operations with a focus on quality and embraces a culture of continuous improvement, while the ISO 10002 certification demonstrates that customer complaints are managed with a transparent and solution-oriented approach, in accordance with international standards.

In a comprehensive audit conducted by Bureau Veritas, ODEON Turizm was found to be highly successful in its quality management, customer focus, transparency, and risk management practices. This success further demonstrates the company's commitment to maintaining the highest level of customer satisfaction and providing high-quality products and services.

Source: HORECA TREND and ODEON Tourism