Protel's New Solution for Contactless Orders for Restaurants: Ordering Hub  

Developed to centralize and flexibly structure restaurants’ contactless ordering processes, Ordering Hub transforms the power of Oracle MICROS Simphony Cloud infrastructure into a special solution for restaurants’ increasing mobile and contactless ordering needs. Offering digital ordering channels such as QR Menu, Kiosk and Waiter App for waiters with special designs for brands, OHUB enables these channels to be managed from a single center, providing a significant increase in operational efficiency and customer satisfaction.

Ohub offers restaurants the ability to activate multiple digital ordering channels simultaneously and control them centrally via Simphony.

Fast, Secure and Flexible Experience with QR Menu

QR Menu, which does not require physical installation thanks to its serverless structure, can be put into operation in just 10 minutes. While menu content is automatically pulled directly from the Simphony system, it offers customers an uninterrupted and easy ordering experience with modern features such as multi-language support and online payment. Businesses can instantly update their menus via QR Menu and quickly publish promotional and campaign content. In addition, the design elements of the menu can be customized to suit the brand identity, allowing brands to reflect their own style.

Maximum Efficiency in Self-Service Orders with Kiosk

The digital ordering experience that started with the QR Menu is completed by the Android-based Kiosk solution. Compatible with hardware of different sizes, the Kiosk automatically transfers products to its screen thanks to the Simphony POS integration, while providing fast and error-free processing by sending orders directly to the kitchen.

The kiosk provides faster service to customers, especially during peak hours and in self-service areas, and minimizes queue-related dissatisfaction.

Digitalized Service Experience with Waiter App

Compatible with Android and iOS, the Waiter App digitalizes waiters’ order and service processes, ensuring speed and accuracy. The application facilitates operations with functions such as table management, order notes and payment transactions, and works integrated with Simphony POS to provide an uninterrupted experience.

Thanks to the Waiter App, waiters can save time and serve more tables at the same time. Advanced features such as room-based ordering, open account management, fast payment and multi-language support enrich the user experience.

Ordering Hub Speeds Up Contactless Ordering Processes in Restaurants

Stating that they aim to make contactless ordering processes in restaurants faster, more flexible and more efficient with Ordering Hub (Ohub), Protel Sales Director Fatih Tenel“As Protel, we have been leading the digital transformation of the sector for over 35 years. Ordering Hub enables operations to be easier and faster by offering the opportunity to manage different digital ordering channels from a single center. In this way, we both simplify the business processes of businesses and meet the expectations of our guests in the best way possible. Technology is not just a tool for us, it is the key to creating a dynamic ecosystem that produces solutions to the needs of the sector. We will continue to develop innovative solutions with this vision in the future, and while adding value to businesses, we will take the guest experience further every day,” he said.

Source: HORECA TREND and Protel