NarPOS Aims to Raise Payment Infrastructure Turnover to 5,5 Billion TL

Revolution in Kitchens

It is anticipated that zero waste policies will be adopted to prevent food waste in the rapidly evolving food and beverage sector with constantly changing consumer expectations in 2025, and ingredients obtained from local and sustainable sources will be at the forefront. With the development of QR code menus, mobile app ordering and digital loyalty programs, it is aimed to shorten transaction times even further and increase customer satisfaction.

As the importance of being able to better read and analyze all data in the field increases, services provided with artificial intelligence will also diversify. Artificial intelligence-based personalization engines will offer customized menu suggestions based on customers' past orders, search history, and preferences. Chatbots working with natural language processing (NLP) technologies will provide fast and effective support in customer services.

Robotics and automation solutions will significantly increase productivity. Many restaurants and businesses will offer smart ordering options through voice commands or mobile apps. Delivery drones or autonomous vehicles will soon become an integral part of the industry, providing faster and more efficient service.

Contactless ordering and payment systems will gain momentum. Smart terminal systems and NFC (Near Field Communication) technology will make payment processes even easier. Blockchain-based systems will make it possible to track every stage in the supply chain and thus increase operational efficiency. Virtual reality (VR) and augmented reality (AR) technologies will show themselves in the food and beverage sector.

The Sector Has Become More Efficient with Technology

NarPOS Founding Partner and CEO İlyas Akça stated that the food and beverage sector is becoming more efficient, customer-focused, and innovative thanks to the opportunities offered by technology, saying, “Consumers are now demanding more from businesses with expectations of fast service, personalized experiences, and sustainability. The sector is also turning to more digitalization to keep up with this expectation. As NarPOS, we play a major role in the transformation of the sector. With our cloud-based and locally based software that works without the need for an internet connection, we enable everything from waiters taking orders to kitchen operations management, customers viewing menus and placing orders via QR code menus. We provide end-to-end solutions for all the needs of restaurants, from the integration of all platforms in the sector to courier tracking systems, viewing stock, recipe, and profit margin costs; from publishing their own application on the Apple Store and Play Store instead of paying commissions to marketplaces, to the owner tracking all turnover from their mobile phone. We reduce our customers' costs and enable them to increase their profits.”

NarPOS Made a Big Breakthrough

Akça stated that in 2024 they made breakthroughs not only in the software world but also in the financial world, and continued: “By making agreements with the Turkish Chamber of Craftsmen, we offered our craftsmen free software, POS cash registers, and credit opportunities, and we had the opportunity to introduce ourselves and our project in 81 provinces. In 2024, we added 1000 new customers to our network, and managed to reach more than 14.000 customers and over 80.000 users in 8 countries in total.”

Our staff increased from 30 to 70. We invested approximately 7 million TL in software and product development. We received our first seed investment of 600.000 dollars. We increased our customer satisfaction by 5 percent and took our leadership in the sector one step further by developing the first cloud-based MRP system specific to restaurant businesses in Turkey. We consolidated our strong position in the sector by establishing partnerships with payment licensed organizations such as Paybyme, SiPAY, ÖdeAL and NKolay. We were also proud to be the first billing system that works one-on-one with a bank. The 300 percent increase in the value of the company's shares allowed us to increase the company's profitability by both passive income and expanding our product range, and to close 2024 strongly.”

Will Invest in Fintech Solutions in 2025

Akça emphasized that they will make a name for themselves both in Turkey and internationally in 2025 with their payment infrastructure and fintech solutions, stating , “First, we collaborated with the Netherlands-based Oxivo and will pilot our Turkish model in the Netherlands. With the physical office we will establish abroad, we will take a big step towards becoming a global fintech player. We are going to receive an investment from the Netherlands that will reach around 1 million Euros. Our goal is to move to Series A in the following years and reach an investment amount of 4-5 million dollars. In Turkey, we will continue to support our tradesmen. We will offer new financial solutions for restaurants and businesses in the F&B sector. We plan to make a difference in the sector, especially with projects aimed at reducing food waste. In addition, we aim to increase the number of our existing customers for whom we provide payment infrastructure to 16.000 in 2025 and to reach a turnover of 5,5 billion TL through our payment infrastructure.”

Source: HORECA TREND and NarPOS